General Support & FAQ
Hi! Do you need help RECording? What do you need help with?
How can I delete my account?
If you would like to delete your account, please send an email to firstname.lastname@example.org and include your account name. We will work to delete your account in a timely manner, but please allow up to 60 days in order to fulfill this request.
Why does it take so long to delete an account?
The RECords you contribute to hitRECord are immediately available to our community to download, remix, and upload back to our site for the community to remix again. Because your RECords might already be incorporated in another RECorder’s work, deleting your account may result in others' having their work removed as well. When you request your account be deleted, our team behind the scenes starts figuring out how to accommodate your request with the least amount of interference to the work of other RECorders. Every case is unique and we appreciate your patience during the process!
I want to delete a RECord
When you release a RECord on hitRECord, you're giving permission for every hitRECorder to resource and remix it. Therefore, hitRECord's policy is that once a RECord is released it should not be deleted. We understand however that sometimes mistakes are made: videos don't encode properly, RECords get mislabeled, etc. Under these circumstances, we encourage you to use the 'HIDE' feature made available on site. However, if you've mistakenly released a RECord that must be deleted, please submit it to our deleting collaboration – a member of the team goes through every so often and cleans it out. Otherwise, please email email@example.com.
What file formats are supported by hitRECord?
Video: avi, dv, mov, qt, mpg, mpg2, mpeg2, mpeg4, mp4, 3gp, 3g2, asf, wmv, flv'
Audio: mp3, wav, aiff
Image: png, jpg, jpeg, gif
Zip files are also supported for multiple files.
Press inquiries may be sent here: press@hitRECord.org
Please note: any scripts, collaboration ideas, etc. should be submitted as RECords on hitRECord. If none of the information above answers your questions, please visit our HELP Forum. Perhaps a one of our many lovely hitRECorders can help you.
If all else fails, please email support@hitRECord.org - but, please keep in mind we're a small team of 4 guys. We'll get back to you, but it might take a while.